LADMS Case Studies

Projects and Plans

Current projects and plans at LADMS

Telephone Improvement

Daisy Communications is an approved business working with the NHS to provide ‘soft telephone’ systems which allow a telephone call to be taken via an app (downloadable to Laptops and mobile phones).

This system is a cloud-based system, that provides a better call tree process for patients. Due to the nature of the business, this approach how helped to improve patients' waiting times on calls and communication for our services. Our phone lines offer the option for patients to enter extension numbers and be aware of their queue positioning.

We have also included a feature where all calls are recorded, for training and monitoring purposes. This helps us to improve our team's telephone performance.

Rostering Improvement

Lantum is an organisation working with LADMS to improve our rostering systems. The rostering system helps to ensure every shift is full, even last-minute cancellations, meaning our services can still operate. Lantum has improved services, and operational functions for our staff.

Postage Improvement

LADMS works with an organisation called Webpost. Webpost are an NHS registered business printing and posting documents on behalf of companies. By following this process, there is a decreased risk of GDPR breaches.

Other

Along side the recent projects, LADMS always thrives to make improvement where possible. Making services, communication and operations friendlier for our patients, and team.